Frequently Asked Questions
Where can I buy Shirley J products?
You can find out which grocery stores carry our products by going to shirleyj.com/storelocator.
Are any Shirley J products gluten-free?
Shirley J has several products that contain no wheat or wheat products and as such may be considered naturally gluten-free. However, our Cream Soup & Sauce Mix Gluten-Free Original and Mugging! Gluten-Free Chocolate Brownie Cake are specifically marketed as gluten-free because we have carefully formulated and produced this product for the gluten-free market. Our manufacturing, blending and storage procedures are monitored to ensure that the Cream Soup & Sauce Mix Gluten-Free Original and Mugging! Gluten-Free Chocolate Brownie Cake is gluten-free. In addition, we carefully test each batch that is produced to ensure that it is gluten-free. While several of our other products are naturally gluten free and contain no wheat, consumers are always encouraged to read the labels first. Modified food starches that are identified on our labels are of corn origin.
What is the shelf life of Shirley J products?
Shirley J products are meant to be enjoyed everyday for home cooking and baking. Many Shirley J products can store nicely on pantry shelves for long periods of time. Shelf life of dry food products can vary widely depending on several factors including light, heat and oxygen exposure, type and make-up of ingredients as well as packaging.
Shirley J products have a best by date printed on each package. Products used beyond the date are not guaranteed fresh by Shirley J.
Shirley J products contain no ingredients specifically designed for preserving shelf life. We recommend storing all products, unopened in a cool (less than 85°) dry (less than 25% humidity) dark place. Once opened, humidity plays a major roll relative to the stability of our products. Please keep all products tightly sealed after opening. Those living in a humid climate may expect, as with all pantry products, quicker product deterioration after opening.
Please note that people judge shelf life differently. Some products may lose some of their nutritive value and/or their appearance may change during long term storage while the edibility of the product may not have been altered.
What is the Shirley J Return Policy?
Shirley J is proud to sell only the highest quality food products. We carefully inspect each of our products and their packaging prior to shipping, to ensure the highest quality product experience. Food by nature is perishable and sensitive to heat, air and light exposure. To ensure complete satisfaction with your Shirley J product please handle and store it with respect to these elements. Because of the potential for contamination from outside sources, Shirley J cannot accept any returned food products for any reason except for damage that occurred during shipping. In the event that your product is damaged in shipment we require that a photo (or photos) of the product (or products) that will show the damage be emailed, along with a brief description of the incident (dates, times, etc.) and proof of purchase, to firstname.lastname@example.org. After the claim and photos have been reviewed and approved, we will either direct you to discard the product or return it to us using an authorized UPS return label which we will supply to you. Claims for damaged product must be received in our office within 7 days of receiving product. Credit will be issued within 2 weeks of claim approval, and will be in the same form that was used for original payment.